Contact Us

If you have a question about the 1800 Reverse service including the billing of accepted calls on mobiles and fixed lines, you can check our FAQs where we provide answers to common questions.

If you have a question that hasn't yet been answered in our FAQs, or have any suggestions on how we can help keep you connected, please submit using our web form below. We will attend to your enquiry as soon as possible. Alternatively, contact our Customer Service Team on 1300 360 522 (Monday to Friday, 9am to 5pm EST, excluding public holidays). Outside these hours you can leave a voicemail with your name and contact details and we'll call you back on our next business day.

Our processes for handling any complaints received can be found in section 7 of our Terms and Conditions. 1800-Reverse comply with the Telecommunications Consumer Protections (TCP) Code. CommCom Member 2017.

** Please note that from 24 August 2018 we are unable to provide reverse charge calls to all Optus network mobiles. This is due to a business decision by Optus to terminate agreements with our mobile billing partners who provide 3rd party billing (premium SMS and Direct Carrier Biling) for Optus network mobiles. We're sorry that we're unable to continue to help you stay connected to your family and friends on the Optus network.**

** Please note that our Customer Service Centre will be closed from Tuesday 25th December 2018 to Friday 4th January 2019 reopening on Monday 7th January 2019. Please use the Contact Form below for all queries during his period. **

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