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Contact Us

If you have a question about the 1800 Reverse service including the billing of accepted calls on mobiles and fixed lines, you can check our FAQs where we provide answers to common questions.

If you have a question that hasn't yet been answered in our FAQs, or have any suggestions on how we can help keep you connected, please submit using our web form below. We will attend to your enquiry as soon as possible. Alternatively, contact our Customer Service Team on 1300 360 522 (Monday to Friday, 9am to 5pm EST, excluding public holidays). Outside these hours you can leave a voicemail with your name and contact details and we'll call you back on our next business day.

Our processes for handling any complaints received can be found in section 7 of our Terms and Conditions. 1800-Reverse comply with the Telecommunications Consumer Protections (TCP) Code. CommCom Member 2017.

** Please note that as our Customer Service Centre is based in Brisbane we will be closed on Wednesday 15th August 2018 for the Brisbane public holiday. Please use the Contact Form below for all queries during this period and we will respond next business day. **