If you have a question about the 1800 Reverse service, you can check our FAQs where we provide quick answers to some common questions. If you have a question that hasn't yet been answered in our FAQs, or have any suggestions on how we can help keep you connected, please submit using our web form below. We will attend to your enquiry as soon as possible. Alternatively, contact our Customer Service Team on 1300 360 522 (Monday to Friday, 8.30am to 5pm EST, excluding public holidays). Outside these hours you can leave a voicemail with your name and contact details and we'll call you back on our next business day.
Please note that on the Public Holiday, Monday 1 May (Labour Day - QLD) our Customer Service Centre will be closed. Please use our web form below and we'll respond next business day.
Our processes for handling any complaints received can be found in section 7 of our Terms and Conditions. 1800-Reverse comply with the Telecommunications Consumer Protections (TCP) Code. CommCom Member 2016.