critical information summary

Critical Information Summary


From 1 July 2019, 1800-Reverse will no longer be available to get you connected. Thanks for using our service. Our Customer Service Centre will remain open until 12 noon EST Wed 31 July 2019. For details on our reduced Customer Service operating hours across July 2019, visit the Contact Us page of this website. 

The following service information summarizes the offers available from 1800 Reverse. This information is provided in accordance with the Telecommunications Consumer Protection Code.

Information About the Service

1800 Reverse allows users to make reverse charge telephone calls from mobiles, home phones and payphones to other mobiles and home phones in Australia.

For 1800 Reverse calls received and accepted on home phones, the charges are added to the fixed line telephone bill. For 1800 Reverse calls received and accepted on mobiles, the charges are billed by way of Premium SMS or Carrier Billing to the recipients mobile provider acccount.

The offer is not dependant on a bundling arrangement with other telecommunication services. And there is no minimum term applicable in the use of the 1800 Reverse service. There are also no inclusions, exclusions and important conditions, limitations, restrictions or other qualifications in using the 1800 Reverse service.

The service is provided under the terms listed on the 1800 Reverse website: Terms and Conditions

Information About Pricing

1800 Reverse is used on demand only. It is not a subscription service. 1800 Reverse calls are accepted and billed on a call-by-call basis only. If the receiving customer chooses not to accept the 1800 Reverse call or the call is not connected, there is no charge.

Customers can only accept a 1800 Reverse call on their home phone or mobile by pressing 9 on their telephone keypad when given the option. Users always have the option to hear the call charges before accepting the call by pressing the # key. All call rates are clearly outlined on our website.

Price of calls received on mobiles:

Price of calls received on home phones:

1800 Reverse has tools to prevent customers from bill shock which include call limits and maximum call charges, plus outbound customer service notification calls.

Users can access 1800 Reverse at no cost when they are out-of-credit in Australia to make a reverse charge call from Telstra, Optus, Virgin and Vodafone prepaid mobiles. There is also no cost to access 1800 Reverse in Australia from Pay Phones and Home Phones. Calls to 1800 Reverse from other services may incur fees (including data usage) as charged by the calling party service provider. All 1800 Reverse call charges are paid by the receiving party if they agree to accept the call and charges. 

Other Information

If customers have questions about any aspect of the 1800 Reverse service (including billing), or wish to access usage information, they can contact Customer Service on 1300 360 522 until 12 noon EST on Wed 31 July 2019. Please note that the 1800-Reverse service will stop connecting calls on 1 July 2019.

Customers can also contact 1800 Reverse using our online form - Our website includes a list of answers to frequently asked questions (FAQs) -

All customer service enquiries are generally dealt with while the Customer is on the phone with a Customer Service Representative, or within one business day of receiving an email enquiry. Any escalated complaints are generally resolved within five business days. Should you not receive a satisfactory solution to your enquiry or complaint and your dispute remains unresolved, the Telecommunications Industry Ombudsman is available to you to contact on 1800 062 058.