How to receive a call


From 1 July 2019, 1800-Reverse will no longer be available to get you connected. Thanks for using our service. Our Customer Service Centre will remain open until 12 noon EST on Wed 31 July 2019. 

Answer your phone

When someone needs to contact you, 1800 Reverse will call your number to present the reverse charge call. The person calling isn't calling you directly, so you won't see their number on your caller ID (the call will appear as private or blocked).

Listen to the name of the caller

After answering, you'll hear an automated recording play:

“Hello. This is 1800 Reverse. You have a reverse charge call on the line from <you'll be played the caller's name>

Decide if you want to accept the call

After hearing the name of the person wanting to speak to you, you'll be asked whether you'd like to accept the call.

"To accept the charges press 9, or to deny the charges press 7, alternatively press # for rate information."

After you've finished talking, just hang-up to end the call. 


You can always press # on your keypad to hear the charges before you choose to accept. If you don't wish to speak to the caller, press 7 on your keypad or hang up to deny the call. 

There is no charge if the 1800 Reverse call attempt is unanswered or goes to voicemail. And after the call attempt is answered, the only way the call can be charged is if the receiver elects to press 9 on their phone key pad to accept the call charges and the call is connected.  

After you’ve accepted a 1800 Reverse call and been connected, you'll be charged for the call. If accepting on a mobile, you’ll receive one or more charges via Premium SMS or Carrier Billing to charge the call. If accepting on a home phone, the call charges will appear on your next telephone bill.

If you have a question about the 1800 Reverse service, check our FAQ’s