How to receive a call

Answer your phone

When someone needs to contact you, 1800 Reverse will call your number to present the reverse charge call. The person calling isn't calling you directly, so you won't see their number on your caller ID (the call will appear as private or blocked).

Listen to the name of the caller

After answering, you'll hear an automated recording play:

“Hello. This is 1800 Reverse. You have a reverse charge call on the line from <you'll be played the caller's name>

Decide if you want to accept the call

After hearing the name of the person wanting to speak to you, you'll be asked whether you'd like to accept the call.

"To accept the charges press 9, or to deny the charges press 7, alternatively press # for rate information."

After you've finished talking, just hang-up to end the call. 


You can always press # on your keypad to hear the charges before you choose to accept. If you don't wish to speak to the caller, press 7 on your keypad or hang up to deny the call. 

After you’ve accepted a 1800 Reverse call and been connected, you'll be charged for the call. If accepting on a mobile, you’ll receive one or more charges via Premium SMS or Carrier Billing to charge the call. If accepting on a home phone, the call charges will appear on your next telephone bill.

If you a question about the 1800 Reverse service, check our FAQ’s