Price to receive a call on a home phone


From 1 July 2019, 1800-Reverse will no longer be available to get you connected. Thanks for using our service. Our Customer Service Centre will remain open until 12 noon EST on Wed 31 July 2019. 

1800 Reverse provides an optional 'call of last resort' service which is charged at a premium rate for calls which are accepted. The service is designed for occasional use only when an urgent or important call is needed, and there are no other means available to connect. It is not designed for everyday calling.

The service is on standby for use 24-7 from fixed lines and mobiles with no set-up or ongoing subscription charges. It can be accessed from out-of-credit and expired credit prepaid mobiles on all major networks and does not require an internet connection. Due to its flexibility and availability, accepted calls are charged a premium compared to conventional calls. When receiving a 1800 Reverse call, before you choose to accept or decline, you can always check the price by pressing the # key as advised in the call presentation.

Charges only apply if the person receiving the call chooses to accept the charges by pressing 9 on their phone keypad. Customers must provide Positive Consent to accept the call and charges by pressing the 9 key. 1800 Reverse is not a subscription service. There is no charge if the call is not connected, or the person receiving the call chooses not to accept. 

Reverse Call Type Connection Fee Talktime Charge Minimum Call Charge Maximum Call Charge Maximum Call Length

Accepted on Fixed Line

$19.99 flat rate for 45 minutes talktime. Call ends automatically after 45 minutes


45 minutes

Message Delivery


$5.40 per message delivered

(available on calls from fixed lines only)


1 minute

All prices are inclusive of GST

If the person is calling from a fixed line and is unable to get connected, they may choose to leave a reverse charge message. In this instance, the receiver of the message will be charged $5.40 if they choose to receive and listen to the recorded message.  

To see the price of 1800-Reverse calls accepted on fixed lines before 1 November 2018, click here

See the Critical Information Summary