Price to receive a call on a mobile


From 1 July 2019, 1800-Reverse will no longer be available to get you connected. Thanks for using our service. Our Customer Service Centre will remain open until 12 noon EST on Wed 31 July 2019. 

1800 Reverse provides an optional 'call of last resort' service which is charged at a premium rate for calls which are accepted. The service is designed for occasional use only when an urgent or important call is needed, and there are no other means available to connect. It is not designed for everyday calling.

The service is on standby for use 24-7 from fixed lines and mobiles with no set-up or ongoing subscription charges. It can be accessed from out-of-credit and expired credit prepaid mobiles on all major networks and does not require an internet connection. Due to its flexibility and availability, accepted calls are charged a premium compared to conventional calls. When receiving a 1800 Reverse call, before you choose to accept or decline, you can always check the price by pressing the # key as advised in the call presentation.

Charges for 1800 Reverse calls only apply if the person receiving the call chooses to accept the charges by pressing 9 on their phone keypad. 1800 Reverse is not a subscription service. To be charged, the person receiving the call must provide Positive Consent by pressing the 9 key every time they receive a call to accept the charges. There is no charge if the call is not connected, or the person receiving the call chooses not to accept. 

Call Connection Fee + Talktime Charges (Based on length of call)

Example Premium SMS or Charging Msgs Received


Call Charge


Call Charge

Connection Fee

$5.00 connection fee on every call accepted

$10.00 for up to 1 minute Talktime (charged by two $5

$20.00 for up to 5 minutes Talktime (charged by four $5 blocks)

Minute 1

$5.00 per minute billed in 1 minute block

Minute 2

$5.00 per minute billed in 1 minute block

Minute 3

$5.00 per minute billed in 1 minute block

Minute 4


Call ends automatically after maximum length of 5 minutes

Free. No Msg Received

Minute 5

Free. No Msg Received

All prices are inclusive of GST.

Maximum call cost is $20 billed by way of four $5 charging messages sent by premium SMS or Direct Carrier Billing. Charging messages are sent from short code 19901800 in $5 blocks. The charging SMS sent for each $5 charge includes a unique receipt number. Every accepted call is sent a minimum of two $5 charging messages (totalling $10). The total number of charging messages sent for each accepted call depends on the talktime duration. We attempt to deliver all charges as soon as possible after the call is completed, however in some cases they may take longer to arrive. 

$Msg at the start of the SMS you receive from 19901800 indicates that Premium SMS has been used to bill the call charges. SMS received from 19901800 which do not include $Msg at the start of the message indicate that Carrier Billing has been used to bill the call charges. Both billing methods allow 3rd party content and premium services to be charged to mobile phone accounts, and 1800 Reverse calls cannot be received on mobiles which do not support one of these methods. Call charges are the same for both billing methods.

** Please note that from 24 August 2018 we are unable to provide reverse charge calls to all Optus network mobiles. This is due to a business decision by Optus to terminate agreements with our mobile billing partners who provide 3rd party billing (premium SMS and Direct Carrier Billing) for Optus network mobiles. We're sorry that we're unable to continue to help you stay connected to your family and friends on the Optus network.**

Visit our FAQs for more information on how and when 1800 Reverse calls are billed to prepay and pay monthly mobiles. 

For Charges Support or to stop receiving 1800-Reverse calls, call Customer Service on 1300360522.

See the Critical Information Summary