Price to receive a call on a mobile
1800 Reverse will only charge the person receiving a call on their mobile after they accept the charges by pressing 9 on their mobile keypad. 1800 Reverse is not a subscription service, the person receiving the call must choose to accept the call and the charges each and every time they receive a call.
All accepted calls are charged to the receiving person's mobile phone by Carrier Billing or Premium SMS. There's no charge if the call is not connected, or if the person receiving the call chooses not to accept the charges.
1800 Reverse calls to mobiles are charged a call connection fee and a call talktime charge. The call connection fee is $3.30. Call talktime is based on the length of the call and costs $3.30 per minute. After the first minute, call talktime is charged in blocks of 2 minutes. All charges for calls to mobiles are billed in $6.60 blocks. Call talktime does not start until the call is connected; this is after the person receiving the call presses 9 on their keypad to accept the charges.
|Message sent from 19991800 to confirm the charges||Rate per minute||Talktime provided||What you'll see in the charge notification message or premium SMS sent to bill an accepted 1800 Reverse call|
|1st $6.60 charge (includes $3.30 connection fee)||$3.30||1st Minute||$Msg 1800Reverse: Connection fee+1st min charge=$6.60.Call accepted [DayMonth]. Receipt 123456788 NO Subscription 1800Reverse.com.au 1300360522 to stop receiving calls|
|2nd $6.60 charge||$3.30||2nd and 3rd Minutes||$Msg 1800Reverse: 2nd+3rd minutes charge=$6.60 for call accepted [DayMonth]. Receipt 223456789 NOT a Subscription. 1800Reverse.com.au 1300360522 to stop receiving calls|
|3rd $6.60 charge||$3.30||4th and 5th Minutes||$Msg 1800Reverse: 4rd+5th minutes charge=$6.60 for call accepted [DayMonth]. Receipt 323456779 NOT a Subscription. 1800Reverse.com.au 1300360522 to stop receiving calls|
All prices are inclusive of GST.
The minimum charge when accepting a call on a mobile is $6.60 for a call lasting 1 minute or less. The maximium charge is $19.80 for a call lasting a maximum of 5 minutes, billed by way of three $6.60 charges. More than one charging message or Premium SMS will be sent to bill the call if the talktime is over 1 minute. The confirmation SMS sent for each $6.60 charge by 1800 Reverse includes a unique receipt number in the message copy.
1800 Reverse charging messages and Premium SMS are sent from short message code 19991800. $Msg at the start of the SMS you receive from 19991800 indicates that Premium SMS has been used to bill the call charges. SMS received from 19991800 which do not include $Msg at the start of the message indicate that carrier billing has been used to bill the call charges. Both billing methods allow 3rd party content and premium services to be charged to mobile phone accounts, and 1800 Reverse calls cannot be received on mobiles which do not support one of these methods. The call charges are the same for both billing methods.
For Charges Support or to stop receiving 1800-Reverse calls, call Customer Service on 1300360522.
From 30 May 2017 the price to accept a call on a mobile will change to $5 per minute with a $5 connection fee. The maximum price per call will be $20 for a call lasting the maximum length of 5 minutes. Calls will be charged in one minute increments with minutes 4 and 5 free.
See the Critical Information Summary