1800 REVERSE PTY LTD
IMPORTANT CUSTOMER INFORMATION: YOUR RIGHTS AND OBLIGATIONS
SUMMARY OF STANDARD FORM OF AGREEMENT
1. INTRODUCTION
This is a Summary of 1800 Reverse's Standard Form of Agreement ("Summary") relating to national and international reverse charge services, and Credit Card calling services.
The full terms and conditions upon which 1800 Reverse provides these Services are set out in the Standard Form of Agreement ("SFOA"). This Summary does not in any way supersede or override the SFOA, which is to prevail over this Summary in the event of any inconsistency. All terms not defined here are defined in the applicable section of the SFOA.
A copy of this Summary or the SFOA is available on 1800 Reverse's website, www.1800reverse.com.au, or by contacting our Customer Service Centre on 1300 360 522 or email team@reversecorp.com.au. Copies of the documents in large print form or in a language other than English are also available upon request to our Customer Service Centre.
Telecommunications legislation provides that the SFOA is binding upon 1800 Reverse and its customers. 1800 Reverse's customers are obliged to comply with the terms and conditions of the SFOA even if they do not have a copy and have not read it. Further, 1800 Reverse may vary the SFOA from time to time. The applicable version is the version published on our website or available from our Customer Service at the time of the Call.
2. SERVICES PROVIDED
1800 Reverse provides a number of Services, which are accessed by either National or International access numbers, a full list of which can be found in the SFOA. The Services are briefly described below.
2.1 National Reverse Charge Service
1800 Reverse offers a reverse charge calling service from fixed line, payphone and mobile telephones within Australia and certain other Countries to most fixed line telephones and Cellular Mobile Services in Australia.
A person initiating a Call to a fixed line telephone that is not answered, will then have the option to record a message, which 1800 Reverse will subsequently attempt to deliver to the called number.
2.2 International Inbound Reverse Charge Service
Callers from the UK, US, Canada, NZ, and the majority of Europe and Asia may make a reverse charge call to most phones in Australia by dialling the applicable Country access code and Reverse's international number – 8000REVERSE (8000 7383773), or various alternative numbers that Reverse provides. A full list of the Country access codes and the alternative numbers are set out in Appendix 2 of the SFOA.
2.3 International Outbound Reverse Charge Service
1800 Reverse offers access to reverse charge calling services for international reverse charge calls from fixed line, payphone and mobile telephones in Australia to certain fixed line telephones in certain Countries.
2.4 Credit Card Calling Service
A Caller may elect to make a Call by charging the call charges to the Caller's Credit Card. The Country access numbers for International Calls are set out in Appendix 2 of the SFOA. This Credit Card service is outsourced to and provided by BBG Limited or its affiliated companies ("BBG").
3. SERVICE COST AND WHO PAYS
3.1 National Reverse Charge Service
Charges for reverse charge Calls are set out in Appendix 1 of the SFOA. The charges are calculated by adding a connection charge to a timed charge. The amount of the timed charge depends on whether the call is a Home Area Call, a Community Call, a Long Distance Call, a Mobile Originated Call, a Mobile Terminated Call or an International Inbound Call.
Message services are charged at a flat rate.
The party charged for the use of 1800 Reverse's services is the party contractually responsible for the use of the relevant fixed line or mobile service ("Call Recipient") to which the Calling Party is connected via 1800 Reverse's service. This party is responsible for charges billed to the relevant telephone for the use of 1800 Reverse's service, regardless of whether such party knew of or consented to the relevant answering party agreeing to accept such charges.
Charges are billed and are payable in accordance with the local carrier's standard billing procedures. 1800 Reverse does not charge the person initiating the call ("Calling Party"), although in certain circumstances other parties may separately charge the Calling Party for initiating the call (e.g. mobile carriers, payphone operators and surcharges from hotels).
3.2 International Inbound Reverse Charge Service
Charges for International Inbound reverse charge Calls to Australia are set out in Appendix 1 of the SFOA. The charges are calculated by adding a connection charge to a timed charge. The amount of the timed charge depends on the Country from which the Calling Party is making the Call. 1800 Reverse does not charge the person initiating the call ("Calling Party"), although in certain circumstances other parties may separately charge the Calling Party for initiating the call (e.g. mobile carriers, payphone operators and surcharges from hotels).
3.3 International Outbound Reverse Charge Service
1800 Reverse does not charge the Call Recipient or Calling Party for the International Outbound Service. Carrier charges and/or surcharges from hotels, mobile phones and payphones may however apply. Call charges incurred by the Call Recipient will be calculated and billed to the Call Recipient by the applicable local telecommunications carrier and are payable by the Call Recipient in accordance with that carrier's standard billing procedures.
All enquiries relating to the International Outbound Service, including those relating to pricing and billing, or customer complaints should be directed to the Call Recipient's local carrier.
3.4 Credit Card Calling
Charges for Calls made by Credit Card are set, and varied from time to time, by BBG. For information on charges applicable to Credit Card Calls between different Countries, please contact BBG directly (see contact details in section 4 below).
The person contractually responsible for the Credit Card used to pay for the Credit Card calling service (the "Credit Card Holder") is responsible for paying the charges in accordance with the terms of their Credit Card statement and underlying contract.
4. CUSTOMER ENQUIRY AND DISPUTE RESOLUTION
All enquiries, complaints and compliments regarding our Services (other than the Credit Card Service) should be directed to the 1800 Reverse Customer Service Centre on 1300 360 522, which is open Monday to Friday 8:00am to 5:00pm Eastern Daylight Saving Time, excluding public holidays, or via email to team@reversecorp.com.au.
Enquiries and complaints are generally dealt with while the Customer is on the phone with a Customer Service Representative, or within one business day of receiving an email enquiry. Any escalated complaints are generally resolved within five business days.
All enquiries and complaints regarding Credit Card calling service or charges should be directed to BBG as follows:
- Tel:
- From within Australia – 1800 COLLECT (1800 2655328)
- From other countries – call the country specific international operator
- Email:
- info@bbgcomm.com
- Postal:
- BBG Communications, Inc.
1658 Gailes Blvd., Suite B
San Diego, California 92154
Tel.: (619) 661-6661
Fax.: (619) 710-1442
Should you not receive a satisfactory solution to your enquiry or complaint and your dispute remains unresolved, the Telecommunications Industry Ombudsman ("TIO") is available to you free of charge. Further, the Office of Fair Trading in each State or Territory may also investigate unresolved complaints.
5. YOUR PERSONAL INFORMATION
1800 Reverse complies with the Privacy Act 1988, as amended ("Privacy Act"). The Privacy Act governs the way 1800 Reverse collate and use your personal information and respect your privacy.
1800 Reverse sometimes needs to collect personal information in order to provide its services to customers. The type of personal information collected depends on the nature of the dealings with 1800 Reverse. For example, if a customer receives a high number of reverse charge Call, one of our Customer Service Representatives may contact the customer to verify awareness of the Calls by the account holder and, in doing so, verify the telephone number and billing details.
The full 1800 Reverse Privacy Policy is available at www.1800reverse.com.au or by calling the 1800 Reverse Customer Service Centre on 1300 360 522.
For information concerning privacy of your Credit Card calls, see www.bbgusa.com/safeharbor. pdf or call BBG Privacy Officer at (+1 619) 661-6661.
6. OTHER MATTERS
1800 Reverse will use reasonable endeavours to provide the Services in the manner contemplated but make no guarantees in this regard. 1800 Reverse makes no warranties, express or implied to the effect that the Services will be available, uninterrupted or error-free.
To the fullest extent permitted by law, 1800 Reverse excludes and limits any and all liability that may arise relating to the Calling Party, the Call Recipient, any third party and any relevant intermediate local carriers or other parties in connection with the provision, attempt to provide, cancellation, suspension or failure of the Services.
The Call Recipient (and the Calling Party in relation to the International Outbound Service) indemnify 1800 Reverse in relation to their respective use of the relevant Service and they must ensure that they and third parties (including the Calling Party) do not use any 1800 Reverse Service to transmit any defamatory, offensive, abusive, indecent, menacing, illegal or hoax material.